tkgam's Privacy Policy

1 Introduction & Purpose

tkgam is a trusted and secure online gaming platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and the responsibility of a responsible business.

The purpose of this privacy policy is to inform you fully and transparently about what information tkgam collects, how it is used, who can access it, and what your rights are. We never sell your information to third parties without your permission.

This policy applies only to tkgam's main platform and related services. Third-party links or platforms are governed by their own privacy policies, for which tkgam is not responsible.

2 What Information We Collect

We collect various types of information when you register and use services on tkgam. The information collected can broadly be divided into two categories:

2.1 Information You Provide Directly

When you open an account or use services on tkgam, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (national ID card or equivalent)
• Financial transaction details — information related to bKash, Nagad, Rocket, or bank transfers
• Messages and complaint details sent to the support centre

2.2 Automatically Collected Information

When you use the tkgam platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and location of site access
• Cookies and session data
• Gaming history and transaction logs
• Page visits and navigation patterns

3 Purpose of Using Information

We use the collected information only for legitimate and necessary purposes. The main reasons tkgam uses your information are described below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification (KYC): To complete the identity verification process in order to prevent fraud and ensure a safe environment.
• Financial Transaction Processing: To securely process deposit and withdrawal requests.
• Customer Support: To communicate with our 24/7 support team to address your questions and issues.
• Platform Improvement: To continuously improve service quality by analysing user experience.
• Security Monitoring: To detect and prevent suspicious activity and fraudulent behaviour.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor user gaming behaviour and provide assistance when needed.

4 Cookies & Tracking Technologies

The tkgam platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as maintaining login sessions and ensuring security. Without them, the platform does not work properly.

4.2 Analytical Cookies

These cookies help us understand which parts of the site users visit most, so we can improve them. The information collected is completely anonymous.

4.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

5 Information Sharing & Third Parties

tkgam never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Selected trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support — who are required to comply with tkgam's strict privacy standards.
• Legal Obligations: When legally required to provide information through a valid court order, government directive, or legal process.
• Fraud Prevention: With relevant authorities to assist in investigations of cybercrime or financial fraud.
• With Your Consent: In any other case, information will only be shared with your explicit permission.

6 Data Protection & Security

tkgam has adopted industry-standard technical and administrative measures to ensure the security of your information. Our security framework consists of the following layers:

• SSL Encryption: All data transmissions are protected by industry-standard SSL/TLS encryption.
• Data Storage Security: Stored information is kept on encrypted servers, accessible only to a limited number of authorised personnel.
• Two-Factor Authentication: An additional verification layer is available to secure your account.
• Regular Security Audits: Regular technical reviews are conducted to identify potential vulnerabilities.
• Staff Training: All our staff are covered by strict data protection training and confidentiality agreements.
• Incident Response Plan: A detailed plan is in place to respond quickly and effectively in the event of a security incident.

However, no one can guarantee 100% security when transmitting information over the internet. We therefore ask you to stay vigilant — keep your password private and contact us promptly if you notice any suspicious activity.

7 Data Retention Period

tkgam retains your personal information only for as long as necessary or as legally required. We consider the following factors when determining the retention period:

• All relevant information is retained while your account is active.
• Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
• Financial transaction records are retained for the period required by law.
• After the specified period, information is securely deleted or anonymised.

8 Your Rights

You have certain important rights over your personal information. tkgam fully respects these rights:

8.1 Right to Access

You can find out at any time what information we have collected about you and how it is being used. Contact our customer support to do so.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. In such cases, we will carefully consider your request.

8.5 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. However, anything that happened before the withdrawal remains valid.

9 Protection of Minors

tkgam is an adults-only platform. This service is only for those aged 21 or above. We do not knowingly collect or process the information of any minor.

We take the necessary steps to verify age at the time of registration. If it ever becomes known that a minor's information was collected by mistake, that information will be deleted immediately and the associated account will be closed.

10 Policy Changes

tkgam may update this privacy policy from time to time. When changes are made, we will notify you in the following ways:

• The updated policy will be published on this page.
• For significant changes, a notification will be sent to your registered email.
• If you continue to use the site after changes are made, you will be considered to have agreed to the new policy.

We therefore recommend revisiting this page occasionally so you remain aware of the latest policy.

11 Contact & Complaints

If you have any questions, suggestions, or complaints about this privacy policy, please contact us. tkgam's customer support team is available seven days a week, 24 hours a day.

After receiving your privacy complaint, we will conduct a proper investigation and do our best to respond to you as soon as possible. tkgam always treats user privacy as a top priority.